When will I get paid by Helpr?

You’ll typically receive payment in your bank account within 3–5 business days after completing care for a booking you’ve accepted.

Here’s a typical payment timeline:

• After care ends: You have 24 hours to adjust how many hours you worked if needed
• 1 to 2 days after care: Helpr sends your payment
• 3 to 5 days after care: Funds are deposited in your bank account

To stay on this timeline, make sure:

• You accept bookings before care begins
• Your Helpr payment account is set up and up to date

Exceptions:

• Your first payment may take up to 7 business days due to our payment platform’s security policy for new users.
• Bank holidays can cause delays, typically just 1-2 additional days.

Helpr tips:

To help prevent any payment delays, we recommend the following,

• Set up your Helpr payment account as soon as possible.
• Keep your payment account up-to-date with a valid bank account or debit card. If you make any changes to your bank or card, update the details in your payment account too.
• Use a bank account rather than a card whenever possible since they don’t expire.